{"id":45691,"date":"2020-04-05T18:56:50","date_gmt":"2020-04-05T16:56:50","guid":{"rendered":"https:\/\/www.esportshop.si\/general-terms-and-conditions\/"},"modified":"2026-08-12T13:57:09","modified_gmt":"2026-08-12T11:57:09","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.esportshop.si\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"45691\" class=\"elementor elementor-45691 elementor-3077\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4c3f98 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"f4c3f98\" data-element_type=\"section\" data-e-type=\"section\" 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elementor-top-section elementor-element elementor-element-8c102cc elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c102cc\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-343f4c7\" data-id=\"343f4c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23aa07b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"23aa07b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-1af290a e-flex e-con-boxed e-con e-parent\" data-id=\"1af290a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-74a8942 e-flex e-con-boxed e-con e-parent\" data-id=\"74a8942\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-355e31a elementor-widget elementor-widget-text-editor\" data-id=\"355e31a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 10pt;\">These General Terms and Conditions set out the terms and conditions for the use of and purchases through the E-Sports online store, available at <a href=\"http:\/\/www.esportshop.si\/en\/\">www.esportshop.si<\/a> and operated by Miha Pravi\u010dek s.p.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ed5c8b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5ed5c8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Provider Information and Contact Details<\/h2>\n<p><strong>Provider:<\/strong> E-SPORTS, Miha Pravi\u010dek s.p.<br \/><strong>Registered office:<\/strong> Sr\u0161akova ulica 1, 2311 Ho\u010de<br \/><strong>Business premises:<\/strong> Trinkova ulica 17, 2000 Maribor<br \/><strong>Registration number:<\/strong> 8754390000<br \/><strong>Tax number:<\/strong> 98892371<br \/><strong>Email:<\/strong> <a href=\"mailto:info@esportshop.si\">info@esportshop.si<\/a><br \/><strong>Website:<\/strong> <a href=\"http:\/\/www.esportshop.si\/en\/\">www.esportshop.si<\/a><br \/><strong>Tel.:<\/strong> 070 813 880<\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Summary of Information Accessibility Requirements<\/h2>\n<p>The provider undertakes to provide the customer with the following information:<\/p>\n<ul>\n<li>the identity of the company (company name, registered office, and registration number);<\/li>\n<li>contact details enabling the user to communicate quickly and effectively (telephone and email);<\/li>\n<li>delivery terms for products (method, location, and delivery time);<\/li>\n<li>payment and delivery methods;<\/li>\n<li>the validity period of the offer;<\/li>\n<li>the essential characteristics of the goods (including warranties);<\/li>\n<li>all prices must be clearly and unambiguously stated, with a clear indication of whether they include taxes and delivery costs;<\/li>\n<li>information on the complaint procedure, including all contact details of the relevant contact person.<\/li>\n<\/ul>\n<p><\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Registered Users<\/h2>\n<p>Each registered user has their own username and password, which they use to identify themselves personally or as a representative of a company or organization. The password is confidential and known only to the user. The user is responsible for providing accurate information and keeping their account details secure, ensuring that only they or a person authorized to act on their behalf uses their account and password.<\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Prices<\/h2>\n<p>All prices on the website are expressed in euros (EUR) and are final. All prices displayed on the website may be changed without prior notice.<\/p>\n<p>The sales contract between the provider and the customer is concluded when the provider confirms receipt of the order by sending an email to the customer&#8217;s email address. From that moment onward, all prices and other terms are binding on both the provider and the customer.<\/p>\n<p>These General Terms and Conditions form an integral part of the contract.<\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Complaints<\/h2>\n<p>If there is any issue with the product received to such an extent that you wish to have it replaced, you may return it to our address. This applies only to products with a material defect, meaning that the product does not have the characteristics required for its normal use or when the customer receives a product that does not correspond to the model ordered.<\/p>\n<p>Products being returned should be unused, undamaged, in the same condition as when received, and in their original packaging. Otherwise, in the event of a product return, we may charge appropriate compensation, which will be assessed and recorded in a report upon receipt of the returned goods.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99056dd elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"99056dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro-1024x559.jpeg\" class=\"attachment-large size-large wp-image-55175\" alt=\"splo\u0161ni pogoji\" srcset=\"https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro-1024x559.jpeg 1024w, https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro-600x327.jpeg 600w, https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro-64x35.jpeg 64w, https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro-300x164.jpeg 300w, https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro-768x419.jpeg 768w, https:\/\/www.esportshop.si\/wp-content\/uploads\/2026\/07\/Gemini_Generated_Image_pirokgpirokgpiro.jpeg 1408w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f73a280 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f73a280\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Warranty and Authorized Service<\/h1>\n<p>All products are covered by the importer\u2019s or manufacturer\u2019s warranty and include access to servicing and spare parts in Slovenia. When making a warranty claim, the warranty terms stated on the warranty certificate supplied with each product shall apply.<\/p>\n<p>You can make a warranty claim by providing the warranty certificate, invoice, and any other documents specified on the invoice. Do you have an unvalidated warranty certificate? No worries! In this case, in accordance with Article 18 of the Slovenian Consumer Protection Act, you do not need a warranty certificate validated by the seller.<\/p>\n<p>The warranty is not valid in the following cases:<\/p>\n<ul>\n<li>defects caused by improper use, negligent handling, mechanical damage, or force majeure;<\/li>\n<li>if the product has been tampered with by an unauthorized person;<\/li>\n<li>modifications made to the product;<\/li>\n<li>improper installation or addition of structural components;<\/li>\n<li>use of other components that are not originally intended for the product;<\/li>\n<li>connection to an incorrect voltage or type of current.<\/li>\n<\/ul>\n<p><\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Material Defects<\/h2>\n<p>Material defects are very rare in practice. If you believe that the purchased product, at the time of purchase, did not have the characteristics required for its normal use or intended purpose, you may request:<\/p>\n<ul>\n<li>free repair of the material defect;<\/li>\n<li>a partial refund proportional to the material defect;<\/li>\n<li>replacement of the defective product with a new, faultless product;<\/li>\n<li>a full refund of the amount paid.<\/li>\n<\/ul>\n<p><\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Order Fulfilment or Rejection<\/h2>\n<p>E-Sports Workshop will begin the activities required to fulfil accepted orders as soon as possible. We will notify you that your order processing has begun by sending a message to your email address.<\/p>\n<p>E-Sports Workshop may reject an order if it determines that it cannot fulfil the order under the stated terms and conditions.<\/p>\n<h2><\/h2>\n<p><\/p>\n<h2>Payment Methods<\/h2>\n<p>Customers can pay for goods ordered through the online store using the following payment methods:<\/p>\n<ul>\n<li>Payment by pro forma invoice<\/li>\n<li>Cash on delivery<\/li>\n<li>Card payment<\/li>\n<li><a href=\"https:\/\/pre-qualify.leanpay.si\/check-limit\" target=\"_blank\" rel=\"noopener\">Installment payment<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6623d33 elementor-widget elementor-widget-menu-anchor\" data-id=\"6623d33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"Varnostosebnihpodatkov\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d4531 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18d4531\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1>Personal Data Security<\/h1>\n<p>At E-Sports Workshop, we respect your privacy and are committed to protecting all personal data in accordance with applicable Slovenian legislation and the General Data Protection Regulation (GDPR).<\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>What Data Do We Collect?<\/h3>\n<p>When you visit our website, we may collect the following information:<\/p>\n<ul>\n<li>Visitor IP address.<\/li>\n<\/ul>\n<p>When registering or placing an order, we may also collect:<\/p>\n<ul>\n<li>first and last name;<\/li>\n<li>email address;<\/li>\n<li>telephone number;<\/li>\n<li>billing address;<\/li>\n<li>delivery address;<\/li>\n<li>country of residence;<\/li>\n<li>date and time of registration;<\/li>\n<li>records of business communications.<\/li>\n<\/ul>\n<p><\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>Purpose of Processing Personal Data<\/h3>\n<p>We use your personal data exclusively for:<\/p>\n<ul>\n<li>processing and fulfilling orders;<\/li>\n<li>preparing quotations;<\/li>\n<li>issuing invoices;<\/li>\n<li>communication regarding orders and services;<\/li>\n<li>sending information where you have provided your consent.<\/li>\n<\/ul>\n<p>We do not sell, transfer, or disclose your personal data to unauthorized persons.<\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>Data Protection<\/h3>\n<p>To protect personal data, we use appropriate organizational and technical security measures designed to prevent unauthorized access, loss, or misuse of data.<\/p>\n<p>You are also partially responsible for the security of your user account. We recommend that you:<\/p>\n<ul>\n<li>keep your username and password confidential;<\/li>\n<li>use strong passwords;<\/li>\n<li>ensure that your device has appropriate antivirus protection.<\/li>\n<\/ul>\n<p><\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>Legal Notice<\/h3>\n<p>The online store <a href=\"http:\/\/www.esportshop.si\/en\/\">www.esportshop.si<\/a>, as well as all information available on the website, product images, and graphic and video elements, are protected by copyright law and may not be reproduced or used without prior written permission.<\/p>\n<p>For more information, please call us at 070 813 880 or email us at <a href=\"mailto:info@esportshop.si\">info@esportshop.si<\/a>.<\/p>\n<h2><\/h2>\n<p><\/p>\n<h1>Cookies<\/h1>\n<p><\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>What Are Cookies?<\/h3>\n<p>Cookies are small text files that websites store on a user&#8217;s device when they visit a website. They enable the device to be recognized and help improve website functionality and the user experience. The storage of cookies is controlled by your web browser, so you can restrict or completely disable them at any time.<\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>Why Do We Use Cookies?<\/h3>\n<p>We use cookies on our website to provide a better user experience and ensure the smooth operation of the website. Cookies enable:<\/p>\n<ul>\n<li>faster website loading and performance;<\/li>\n<li>easier use of the online store;<\/li>\n<li>storage of user settings and preferences;<\/li>\n<li>more efficient browsing of the website;<\/li>\n<li>improved quality of our online services.<\/li>\n<\/ul>\n<p><\/p>\n<h3><\/h3>\n<p><\/p>\n<h3>Managing Cookies<\/h3>\n<p>Users can decide whether to allow cookies to be stored on their device. Cookie settings can be changed at any time in your web browser.<\/p>\n<p>Instructions for managing cookies are available for the following browsers:<\/p>\n<ul>\n<li>Microsoft Edge<\/li>\n<li>Mozilla Firefox<\/li>\n<li>Google Chrome<\/li>\n<li>Opera<\/li>\n<li>Apple Safari<\/li>\n<\/ul>\n<p>If you disable cookies, some website functionalities may not work properly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>These General Terms and Conditions set out the terms and conditions for the use of and purchases through the E-Sports online store, available at www.esportshop.si and operated by Miha Pravi\u010dek s.p. Provider Information and Contact Details Provider: E-SPORTS, Miha Pravi\u010dek s.p.Registered office: Sr\u0161akova ulica 1, 2311 Ho\u010deBusiness premises: Trinkova ulica 17, 2000 MariborRegistration number: 8754390000Tax [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-45691","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/pages\/45691","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/comments?post=45691"}],"version-history":[{"count":5,"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/pages\/45691\/revisions"}],"predecessor-version":[{"id":55390,"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/pages\/45691\/revisions\/55390"}],"wp:attachment":[{"href":"https:\/\/www.esportshop.si\/en\/wp-json\/wp\/v2\/media?parent=45691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}