Shipping

At E-Sports Workshop online store, we strive to make the delivery of your sports equipment as simple, fast, and reliable as possible. Before dispatch, all products are carefully prepared, inspected, and properly protected to ensure they arrive safely and in perfect condition.

All parcels are delivered either through our own delivery service or in cooperation with DPD. The delivery method depends on the type of order and the delivery options available for the selected address. This allows us to provide reliable delivery of sports equipment throughout Slovenia.

Shipping costs are charged according to the currently applicable price list and are displayed to the customer during checkout, before the order is confirmed. This ensures that customers always have a clear overview of all order costs.

The standard shipping fee for orders up to EUR 100 is EUR 5. Different shipping terms may apply to higher-value orders, as displayed during the checkout process.

Important: The above delivery terms, including packaging and shipping costs, apply only to orders delivered within the Republic of Slovenia.

Order Processing and Confirmation

After successfully placing an order, the customer receives a notification at the email address provided during checkout. The confirmation email includes a summary of the order, selected products, customer details, and information about the next steps in the order processing process.

Before dispatch, we verify the order details and prepare the products for safe delivery. Once the order has been handed over to the delivery service, the customer receives information about the further delivery process, where available.

We strive to process orders as quickly as possible. However, delivery times may vary depending on product availability, delivery method, and any special circumstances.

Order Cancellation

After placing an order, the customer receives an email notification confirming that the order has been accepted. At this stage, the customer has one hour to cancel the order.

Orders can only be cancelled by sending an email to info@esportshop.si.

The email must include the following information:

• Subject: Order Cancellation
• Customer’s first and last name
• Customer’s address
• Order number

Once the cancellation period has expired or the order has already been dispatched, it is no longer possible to cancel the order in this way. In such cases, the customer may contact us regarding the possibility of returning the product.

Product Returns

Customers may return products in accordance with applicable legislation and our return policy. Before returning a product, the customer must notify E-Sports Workshop of their intention by email at info@esportshop.si.

The return request must include the relevant order details so that we can process the request as quickly as possible and provide further instructions.

The returned product must be undamaged, unused, and in a condition suitable for resale. The product must be returned in its original packaging where the packaging forms part of the product or its protection.

The customer is responsible for adequately protecting the product during transport and ensuring its safe return until it is received by the company. Return shipping costs are charged in accordance with the applicable return conditions.

Complaints and Damaged Shipments

If the customer receives a damaged, incorrect, or unsuitable product, they should contact us as soon as possible by email at info@esportshop.si. Each complaint will be handled individually, and we will do our best to find the most appropriate solution.

When receiving a parcel, we recommend that the customer check the condition of the shipment. If there is visible damage to the packaging, it is recommended that the damage be documented and that we be notified as soon as possible.

Our goal is to provide a simple and secure sports equipment shopping experience. We therefore strive to make the entire process, from ordering to delivery and any potential returns, as clear and straightforward as possible. With clear shipping and return conditions, we want to provide customers with a worry-free shopping experience at the E-Sports Workshop online store.